SOC 2 Type II
In Progress - Expected completion Q1 2026
Independent audit of our security, availability, processing integrity, confidentiality, and privacy controls.
Trust & Security at the Core
At CX Assist, we prioritize your trust by implementing robust security measures and ensuring compliance with global standards like GDPR, HIPAA, SOC 2, and ISO 27001:2022. Our platform features advanced encryption, secure authentication, and comprehensive protections to safeguard your data.
TRUSTED BY HEALTHCARE LEADERS
Security
CX Assist is your trusted partner in secure customer communications. We are unwavering in our commitment to protecting your data and ensuring privacy across all voice and data interactions. Our rigorous security posture is underpinned by enterprise-grade AWS infrastructure, industry-leading best practices, and adherence to globally-recognized security and privacy frameworks.
As a practice, we go beyond compliance to proactively identify and mitigate risks, continuously enhancing our security measures. This not only safeguards your sensitive customer data but also helps you meet your regulatory obligations effectively across healthcare, legal, and other high-trust sectors.
This Trust Center provides a detailed overview of our data security and privacy measures, including our commitment to risk management, best practices, and continuous improvement in AI-powered communications.
Compliance Standards
Global Compliance & Data Protection
The safeguarding of your and your users' data is taken seriously at CX Assist. CX Assist works to achieve compliance with a variety of standards to protect sensitive data, as well as maintain trust and credibility.
ISO 27001
In Progress - Expected completion Q2 2026
International standard for information security management systems, ensuring systematic approach to managing sensitive information.
GDPR
Compliant
Full compliance with European General Data Protection Regulation for all customer data processing and storage.
HIPAA
Compliant
Healthcare Insurance Portability and Accountability Act compliance for protected health information in healthcare communications.
Security Controls
Comprehensive Security Measures
Continuously monitored across 85+ security controls
Voice & Communication Security
- • End-to-end call encryption (AES-256)
- • Secure VoIP transmission protocols
- • Real-time call monitoring and recording
- • Voice data anonymization capabilities
- • View 8 more controls
Data Protection
- • Regional data storage via AWS RDS
- • Automated data backup and recovery
- • Data retention policy enforcement
- • Customer data segregation
- • View 11 more controls
AI & Machine Learning Security
- • AI model access controls
- • Training data protection
- • Bias detection and mitigation
- • Model versioning and rollback
- • View 4 more controls
Infrastructure Security
- • AWS multi-region deployment
- • Network segmentation and firewalls
- • DDoS protection via CloudFront
- • Intrusion detection systems
- • View 14 more controls
Access Management
- • Multi-factor authentication (AWS Cognito)
- • Role-based access controls
- • Regular access reviews
- • Privileged account monitoring
- • View 6 more controls
Compliance & Governance
- • Regular security assessments
- • Incident response procedures
- • Vendor risk management
- • Employee security training
- • View 18 more controls
Infrastructure & Technology
Robust & Scalable Infrastructure
AWS Foundation
Built on Amazon Web Services with enterprise-grade security:
- • AWS RDS for secure, regional database storage
- • AWS Cognito for identity and access management
- • CloudFront CDN for secure, fast content delivery
- • GuardDuty for intelligent threat detection
- • Route 53 with built-in DDoS protection
Telecommunications Security
- • Custom Asterisk framework with security hardening
- • Encrypted SIP communications
- • Secure call routing and load balancing
- • Real-time call quality monitoring
AI Security
- • Secure AI model deployment and management
- • Data anonymization for AI training
- • Continuous model monitoring and validation
- • Ethical AI governance framework
Resources
Documentation & Policies
12 Policies
- • Information Security Policy
- • Data Protection and Privacy Policy
- • Incident Response Policy
- • AI Ethics and Governance Policy
- • View 8 more policies
8 Certifications
- • AWS Security Best Practices
- • Telecommunications Security Standards
- • AI Safety Guidelines
- • Healthcare Data Protection
- • View 4 more certifications
4 Technical Documents
- • Security Architecture Overview
- • Data Flow and Processing Guide
- • Encryption Standards Documentation
- • Business Continuity Plan
Trusted By
Trusted by Industry Leaders
130+ businesses across healthcare, legal, wellness, and professional services sectors trust CX Assist with their most sensitive customer communications.
"They cost me a fraction of what it would cost to pay a full-time receptionist... Just doesn't make any financial sense not to use them."
- James Shorthouse, Elms Chiropractic"Kate has restored my faith in VA companies and continues to over-deliver at every opportunity! The feedback from patients is very positive too!"
- Healthcare Practice OwnerFAQ
Frequently asked questions
Ready to Secure Your Communications?
Join 130+ Businesses Trusting CX Assist
Experience enterprise-grade security with our AI-powered voice solutions. Get started with a free consultation to see how we can protect your customer interactions.
All consultations are confidential and covered by our strict privacy policies.
