Specialist Focus
Unlike generic providers, we only serve healthcare practices. That means your clients always speak with people who understand their needs.
About CX Assist
Born inside a healthcare practice, built for the industry. We're your complete communications partner, ensuring no client enquiry is ever missed.
TRUSTED BY HEALTHCARE LEADERS
MEET OUR FOUNDERS
The visionaries behind CX Assist
Our founders combine deep healthcare expertise and cutting-edge technology innovation to transform how practices communicate and operate, ensuring every client interaction is seamless and efficient.
Oliver Codrington
Co-Founder
Oliver Codrington brings hands-on experience from running successful healthcare practices and managing virtual assistant services. His deep insight into healthcare challenges drives CX Assist's mission to deliver seamless client communication and operational efficiency for healthcare practices.
Paul Hanner
Co-Founder
Paul Hanner, a tech industry veteran with 40+ years of experience, pioneered UK's computer hardware sector and launched the first music promotions website. His expertise in systems, telecoms, and digital marketing now powers CX Assist's AI-driven solutions, helping healthcare practices thrive with modern technology.
HOW WE'RE DIFFERENT
Discover what sets CX Assist apart from generic providers.
Every Inbox Covered
From calls to messages across every channel, we make sure no enquiry is ever missed. However clients choose to get in touch, we're there.
Proven Impact
We don't just answer — we grow practices. Our Nurture service delivers 20–40% conversion rates on recalls and lead calls by persistently following up until clients either book or decline. No money left on the table.
Technology Built for the Future
Most AI services will be commoditised. Ours won't. Here's why:
Own the Infrastructure
Calls route through our proprietary VoIP system. No diverts. No drop-offs. We're always first to answer.
Hybrid AI + Human
AI agents handle routine queries instantly, backed by a dedicated team of trained CX Assistants who step in whenever clients need a personal touch.
Automated Training
Our platform syncs with calendars and client systems, keeping agents updated automatically when hours, prices, or schedules change.
Compliance First
Built for security and regulation, positioning us to thrive in healthcare and other regulated industries.
Where We're Going
AI call answering will soon be everywhere. But just as handmade goods became premium in the industrial age, human-backed service will always hold unique value. CX Assist is building both: a communications platform that comes with AI and human “extensions” on every line and every inbox.
By combining the following, we're creating something no generic AI provider can replicate:
- Healthcare expertise
- Infrastructure ownership
- Compliance and security
- True multi-channel coverage
The result: a complete communications layer for healthcare practices.
