Part of the Assist family
Effective Date: July 07, 2025
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
These terms tell you the rules for using our website cx-assist.com (our site).
By using our site, you confirm that you accept this terms and conditions and that you agree to comply with them. If you do not agree to these terms, you must not use our site.
These terms and conditions refer to the following additional terms, which also apply to your use of our site:
If you purchase services from our site, our terms and conditions of service will apply to the sales.
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and conditions and other applicable terms and conditions, and that they comply with them.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms and conditions.
If any of our services require you to open an account, you must complete the registration process by providing us with current, complete, and accurate information as prompted by the applicable registration form. You also will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and any other non-public account information. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. Clinic Assist will not be liable for any loss that you may incur as a result of someone else using your user name, password, or account, either with or without your knowledge. However, you could be held liable for losses incurred by Clinic Assist or another party due to someone else using your user name, password, or account.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at: legal@balanceva.co.uk
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms and conditions, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
This site may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
The material on this site is provided "as is" without any warranty of any kind. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our site or use of or reliance on any content displayed on our site.
In particular, we will not be liable for loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation or any indirect or consequential loss or damage.
We will only use your personal information as set out in our Privacy Policy.
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
You are solely responsible for securing and backing up your content.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to link to or make any use of content on our site other than that set out above, please contact legal@balanceva.co.uk
All intellectual property rights in and to the Clinic Assist name, logo, platform design, proprietary technology, website content, service descriptions, branding materials, and all associated visual or functional elements (collectively, the "Intellectual Property") are the sole property of Clinic Assist or its licensors.
These rights are protected by copyright, trademark, design rights, and other applicable intellectual property laws and treaties worldwide. All such rights are reserved.
You may not use, reproduce, modify, distribute, display, republish, upload, post, transmit, or exploit any part of our Intellectual Property in any form or by any means without our prior written consent.
This restriction applies to:
No licence or right is granted to you by implication, estoppel or otherwise to use any of our Intellectual Property without express written authorisation. Any unauthorised use may result in legal action. If you become aware of any unauthorised use or misuse of our Intellectual Property, please notify us at legal@balanceva.co.uk
We reserve the right to restrict access to certain content within our website, iOS app, and Android app. Access to restricted content may be offered on a paid subscription basis. Subscription fees are clearly displayed on our website and are subject to change at our discretion.
All payments for subscriptions are processed directly through our website. By purchasing a subscription, you agree to pay all applicable fees and taxes using the payment methods available at checkout. Please note that payments are handled by us directly and not through third-party clinics.
All paid subscriptions are calendar-based and will continue for the duration advertised, unless cancelled by you or terminated by us. Your subscription will automatically renew at the end of each billing cycle unless cancelled in advance. If you do not notify us of your intention to cancel, your subscription will renew using the same payment method previously provided.
If payment is not successfully processed when due, you will have a grace period of 14 days. If full payment is still not received after this period, your access will be suspended without further notice. Any billing-related queries must be raised within 30 days of the charge in question.
If you cancel your subscription before its expiry date, access will remain until the current billing period ends. No refunds will be issued for unused time unless the services have not been rendered. This is the only condition under which refunds will be provided, in accordance with our pricing terms.
If you are a consumer, the terms of this policy, its subject matter, and its formation are governed by the laws of the region or country specifically, the United Kingdom, European Union, United States, Canada, or Australia. Any dispute or legal matter arising in connection with services provided in a specific region shall be exclusively governed by and brought before the courts of that same region.
If you are a business, the governing law and jurisdiction will similarly depend on the location of the service delivery or contractual relationship. Legal disputes must be brought in the jurisdiction relevant to the location in which the services were rendered or accessed.
We're here to help! Whether you have a question about our services, need support, or simply want to get in touch, we'd love to hear from you.
Email: legal@cx-assist.com
Our team typically responds within 1-2 business days.
For more immediate assistance or partnership enquiries, please mention the nature of your request in the subject line so we can direct it to the right team member.