Encryption
End-to-end encryption for all voice and data transmissions
Enterprise-Grade Technology Built for Scale
At CX Assist, our technology infrastructure is designed with one principle in mind: uncompromising reliability. Our proprietary AI-powered VoIP platform combines cutting-edge artificial intelligence with battle-tested telecommunications infrastructure to deliver seamless customer experiences at enterprise scale.
TRUSTED BY HEALTHCARE LEADERS
AWS-Powered Infrastructure
Our entire platform runs on Amazon Web Services (AWS), leveraging the world\'s most trusted cloud infrastructure. This foundation ensures:
99.99% uptime with automatic failover capabilities
Global scalability for instant call spike handling
Enterprise-grade security with multi-layered protection
Regional data storage with AWS RDS for compliance
Security & Compliance
Trust is earned through transparency and proven security measures:
Authentication
AWS Cognito for secure user authentication and access management
Threat Detection
AWS GuardDuty providing intelligent threat detection
CDN
CloudFront CDN ensuring fast, secure content delivery globally
DNS
Route 53 DNS with built-in DDoS protection
For detailed compliance certifications including GDPR, HIPAA, SOC 2, and ISO 27001, visit our Trust Center.
AI-First Architecture
Our AI voice agents are powered by sophisticated natural language processing that:
Responds instantly to customer inquiries 24/7
Learns continuously from every interaction
Handles complex workflows including booking, scheduling, and payments
Escalates intelligently to human agents when empathy is required
HIGH AVAILABILITY & DISASTER RECOVERY
Our infrastructure is designed to never fail:
Multi-Region Deployment
Multi-region deployment across AWS availability zones
Automatic Backup
Automatic backup systems with point-in-time recovery
Load Balancing
Load balancing to distribute traffic intelligently
Real-Time Monitoring
Real-time monitoring with instant alerting
Proprietary VoIP Technology
Built on a custom Asterisk framework, our telecommunications backbone provides:
Zero-latency call routing between AI agents and human operators
Multi-tenant architecture giving each business complete control
Advanced call management including conferencing, recording, and analytics
Seamless integration with existing business systems
SCALABLE BY DESIGN
Scalable by Design
Elastic Scaling
Elastic scaling automatically adjusts resources based on demand
Global Deployment
Global deployment ready for international expansion
API-First Architecture
API-first architecture enabling seamless third-party integrations
White-Label Capabilities
White-label capabilities for partners and enterprise clients
Comprehensive Monitoring & Analytics
Our platform includes built-in monitoring and analytics tools that provide:
Live call monitoring with quality scoring
Interactive dashboards displaying real-time metrics
Predictive analytics to optimize staffing and resources
Custom reporting tailored to your business needs
BUILT FOR THE FUTURE
Built for the Future
Advanced AI Capabilities
Advanced AI capabilities with improved natural language understanding
Enhanced Integrations
Enhanced integration options with popular business tools
Mobile-First Experiences
Mobile-first experiences for on-the-go management
Predictive Insights
Predictive customer insights powered by machine learning
THE CX ASSIST ADVANTAGE
Unlike traditional VoIP providers or basic AI chatbots, CX Assist delivers:
Hybrid AI-Human Model
Combining speed with empathy for optimal customer interactions.
Sector-Specific Training
Tailored to your industry for accurate and relevant responses.
Proprietary Infrastructure
We own and control our infrastructure for complete reliability.
Continuous Innovation
Regular platform updates to keep you ahead of the curve.
See the Platform in Action
Request a technical deep dive or integration demo.
Our engineers and solution architects are ready to show you how our technology can power your next healthcare or partner deployment.