A comprehensive glossary of AI voice, conversational AI and customer experience terminology. Essential reading for partners and enterprise buyers.
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Core terms: ASR, TTS, NLU, NLP, dialogue management, intent detection and entity extraction.
Definitions for multi-tenancy, white-label, API, webhook, SIP, VoIP and telephony infrastructure terms.
GDPR, SOC 2, ISO 27001, HIPAA, PCI DSS, DPA, data residency and encryption terminology.
White-label, reseller, channel partner, MRR, ARR, churn, AHT and contact centre business terms.
PMS, EMR, EHR, appointment booking, triage, CQC, CCC and healthcare communication terminology.
Call completion rate, first contact resolution, CSAT, NPS, deflection rate and AI performance metrics.
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