Powering Real Businesses. Delivering Real Results.

ClinicAssist evolved from Balance VA — a traditional human-led clinic call answering service — into a fully AI-human hybrid reception platform serving 200+ private clinics across the UK. Built on CX-Assist, they deliver 24/7 patient call handling, real-time appointment booking, and seamless human handoff for the moments that need a personal touch.

“It's what Balance VA was always trying to be.”

CareAssist serves residential care homes, domiciliary providers, supported living, and extra care housing — one of the most communication-sensitive environments imaginable. Powered by CX-Assist's AI-human hybrid platform, they deliver 24/7 family and resident support, automated hospital discharge capacity checks, and a fully auditable communication trail that strengthens CQC compliance.

“CX-Assist gave us the technology to be everywhere at once, while keeping the human warmth that care absolutely requires.”

PayAssist handles the full spectrum of merchant support queries — from missing transactions and settlement timing to statement reconciliation and chargeback status — for credit card companies and payment processors. Routine queries are resolved instantly by AI. Complex investigations are handed seamlessly to specialists. The result is faster resolution, lower cost per contact, and merchants who actually trust their payment provider.

“That combination is what merchant support actually requires.”