Best SME Awards 2026
Who’s answering your phones while you’re at the Best SME Awards?
Your calls don’t stop when you step out. Neither do we. CX Assist combines AI-powered call handling with trained human receptionists — so every call is answered, every lead is captured, and every customer feels looked after.
150+
UK businesses served
25,500
Calls handled monthly
41:1
Best-case client ROI
10,179
New customers booked in 2025
The Challenge
The Problem Every SME Owner Knows
You're brilliant at what you do. But the phone keeps ringing — and when it goes unanswered, customers go elsewhere.
Missed Calls = Missed Revenue
85% of callers who don't get through will never call back. Each unanswered call is revenue walking out the door.
Reception Is a Full-Time Problem
Hiring, training, holidays, sick days, lunch breaks — reception is expensive and calls still get missed during busy periods.
Customers Drift Away
Past customers who haven't been in touch for months aren't lost — they just haven't been contacted. Systematic reactivation brings them back.
Our Approach
Not a Call Centre. A Growth Partnership.
CX Assist is built for businesses that can’t afford to miss a call. Our team is trained in your industry, your systems, and your terminology.
AI-Powered, Human-Backed
Our AI handles routine calls instantly — bookings, FAQs, callbacks. When a call needs empathy or understanding, it's seamlessly escalated to a trained human receptionist.
Industry-Trained Receptionists
Not generic call handlers. Our team learns your business, your terminology, and your customers. They represent you as if they're sitting in your office.
Customer Reactivation
We systematically contact lapsed customers to bring them back. One client reactivated 2,777 lapsed patients in a single year — representing significant lifetime value.
Complete Business Support
Inbound call handling, outbound recall campaigns, digital lead follow-up, diary management, and monthly performance reporting with optimisation recommendations.
Qualification
Let’s See How We Can Help
Select your business type below and we’ll tell you exactly what we can do for you.
“There is absolutely no way we could have achieved the booking numbers we needed without Clinic Assist. The team is more efficient than Amazon Prime — the amount of time I’ve saved to focus on other things as a business owner is worth every penny.”— Danny, Body Active Clinic (Osteopathy & Physiotherapy) — 41:1 ROI, £247,400 annual revenue
