24/7 Phone Support
Never miss a call from families seeking care. We handle inquiries, provide information, and capture leads around the clock.
Care Assist for Residential Care Homes
Never miss calls from potential new clients while your staff focus on delivering exceptional care. CX Assist provides advanced communication for nursing homes, dementia care, and learning disability facilities.
TRUSTED BY HEALTHCARE LEADERS
The Challenge for Residential Care Homes
You're missing opportunities to help families when they need you most.
Missed Family Calls
Juggling client care with phone duties leads to missed calls and lost opportunities for new clients.
After-Hours Frustration
Families calling outside business hours get voicemail, pushing them to competitors who are available when they need urgent care.
Staff Burnout & Inefficiency
Carers feel overwhelmed managing calls during peak times while trying to provide quality in-person patient care.
Why Choose Us
Why Choose Care Assist for Your Residential Care Home?
Compassionate support designed specifically for residential care facilities.
Compassionate Human Support
For complex family situations or urgent admissions, our trained care specialists provide the empathy and expertise families need when searching for care urgently.
Automated Capacity Checks
Allow hospitals that are discharging clients out of hours to check your bed space capacity and available room types.
Care Home Expertise
Our agents are trained for residential care call handling, and common family questions about nursing home admissions. Questions like 'do you have rooms that take a couple' and simply 'how is mum'.
GDPR & CQC Compliant
All family data handling meets strict UK care regulations, ensuring complete compliance and resident privacy.
RESIDENTIAL CARE SOLUTIONS
Residential Care Home Solutions
Never Miss Admission Calls
Our system ensures every family inquiry about care placements is answered immediately, 24/7.
Streamline Care Home Admissions
Automated lead capture and qualification process helps your admissions team focus on what matters most.
Increase Care Home Occupancy
Convert more inquiries into admissions with immediate responses and professional care home information.
Direct to client call transfers
With our full phone system installation, direct room calls are possible or transfers to clients. Reception handled or automated.
Handle Peak-Time Call Volume
During busy periods, we manage routine inquiries while staff focus on resident care and complex family discussions.
24/7 Support for less than the cost of one receptionist.
Provide clients, families, and stakeholders with instant answers, support, and coordination—anytime, day or night.
Multi-Resident Type Support
Specialized responses for nursing care, dementia care, and learning disability care admissions.
Family Follow-Up Automation
Automated follow-ups ensure families receive timely updates and do not fall through the cracks.
Testimonials
What our customers are saying
FAQ
Frequently asked questions
Transform Your Care Home Communication
Stop missing high-value resident enquiries
With Care Assist, potential new residents can always reach you, even when your staff are busy with current residents. Our systems and agents handle initial enquiries, capture details, and ensure no opportunity is missed.
No commitment required • Typical response within 24 hours
