24/7 Telephone Support
Never miss a call from potential clients and families. We handle inquiries, provide information, and capture leads around the clock.
Care Assist for Domiciliary Care
Enable your carers to focus on delivering exceptional home care while Care Assist handle calls from clients and families.
TRUSTED BY HEALTHCARE LEADERS
The Challenge for Domiciliary Care Providers
You're missing opportunities to serve more clients in your community.
Missed Family Calls
Juggling client care with phone duties leads to missed calls and lost opportunities for new clients.
After-Hours Frustration
Families calling outside business hours get voicemail, pushing them to competitors who are available when they need urgent care.
Staff Burnout & Inefficiency
Carers feel overwhelmed managing calls during peak times while trying to provide quality in-person patient care.
Why Choose Us
Why Choose Care Assist for Your Domiciliary Care Business?
Intelligent support designed specifically for home care providers.
Expert Human Support
For urgent care, running late calls, and reallocation of schedules, our trained care specialists provide the expertise clients and families need.
Streamlined Care Coordination
We handle initial inquiries, gather essential information, and seamlessly transfer qualified leads to your care coordination team.
Domiciliary Care Expertise
Our team is trained on domiciliary care terminology, local authority requirements, and common questions about home care services.
GDPR & CQC Compliant
All client data handling meets strict UK care regulations, ensuring complete compliance and client privacy.
Local Area Coverage
Our support ensures consistent response times across your geographic service area, regardless of carer availability.
DOMICILIARY CARE SOLUTIONS
Domiciliary Care Solutions
Never Miss Client Inquiries
Our platform ensures every potential client inquiry is answered immediately, 24/7.
Expand Client Base
Convert more inquiries into clients with immediate responses and professional care information.
Compassionate Client Support
Provide clients and families with immediate answers to questions about care options and service availability.
Handle Peak-Time Call Volume
During busy periods, our platform manages routine inquiries while carers focus on client care.
Geographic Coverage Support
Consistent response times across your entire service area, regardless of carer locations.
CQC-Compliant Communication
All client interactions meet regulatory standards with secure, auditable communication records.
Multi-Care Type Support
Specialised responses for personal care, nursing care, and live-in care service inquiries.
Give clients the continuity they need
Your account manager will provide friendly continuity on the phone when clients need reassurance and updates.
Streamlined Care Coordination
We handle initial inquiries, reallocations of schedules and running late calls. Taking the stress out of care coordination.
Testimonials
What our customers are saying
FAQ
Frequently asked questions
Enhance Your Domiciliary Care Services
Streamline care coordination and communication
Care Assist helps domiciliary care providers manage complex schedules, coordinate with multiple stakeholders, and ensure clients receive timely, personalised care in their own homes.
