Technologies
Enterprise-Grade
Technology Built for Scale
At CX Assist, our technology infrastructure is designed with one principle in mind: uncompromising reliability. Our proprietary AI-powered VoIP platform combines cutting-edge artificial intelligence with battle-tested telecommunications infrastructure to deliver seamless customer experiences at enterprise scale.
AWS-Powered Infrastructure
Our entire platform runs on Amazon Web Services (AWS), leveraging the world’s most trusted cloud infrastructure. This foundation ensures:
– 99.99% uptime with automatic failover capabilities
– Global scalability to handle call spikes instantly
-Enterprise-grade security with multiple layers of protection
-Regional data storage through AWS RDS for compliance and performance
Proprietary VoIP Technology
Built on a custom Asterisk framework, our telecommunications backbone provides:
-Zero-latency call routing between AI agents and human operators
-Multi-tenant architecture giving each business complete control
-Advanced call management including conferencing, recording, and analytics
-Seamless integration with existing business systems
AI-First Architecture
Our AI voice agents are powered by sophisticated natural language processing that:
– Responds instantly to customer inquiries 24/7
– Learns continuously from every interaction
– Handles complex workflows including booking, scheduling, and payments
– Escalates intelligently to human agents when empathy is required
Security & Compliance
Trust is earned through transparency and proven security measures:
– End-to-end encryption for all voice and data transmissions
– AWS Cognito for secure user authentication and access management
– AWS GuardDuty providing intelligent threat detection
– CloudFront CDN ensuring fast, secure content delivery globally
– Route 53 DNS with built-in DDoS protection
For detailed compliance certifications including GDPR, HIPAA, SOC 2, and ISO 27001, visit our Trust Center.
High Availability & Disaster Recovery
Our infrastructure is designed to never fail:
– Multi-region deployment across AWS availability zones
– Automatic backup systems with point-in-time recovery
– Load balancing to distribute traffic intelligently
– Real-time monitoring with instant alerting
Scalable by Design
Whether you’re handling 10 calls or 10,000 calls per day:
– Elastic scaling automatically adjusts resources based on demand
– Global deployment ready for international expansion
– API-first architecture enabling seamless third-party integrations
– White-label capabilities for partners and enterprise clients
why choose us
Real-Time Analytics & Insights
Our platform captures and analyzes every interaction:
– Live call monitoring with quality scoring
– Performance dashboards showing key metrics in real-time
– Predictive analytics to optimize staffing and resources
– Custom reporting tailored to your business needs
The CX Assist Advantage
Unlike traditional VoIP providers or basic AI chatbots, CX Assist delivers:
– Hybrid AI-human model combining speed with empathy
– Sector-specific training tailored to your industry
– Proprietary infrastructure we own and control completely
– Continuous innovation with regular platform updates
Built for the Future
Our technology roadmap includes:
– Advanced AI capabilities with improved natural language understanding
– Enhanced integration options with popular business tools
– Mobile-first experiences for on-the-go management
– Predictive customer insights powered by machine learning
Ready to experience enterprise-grade reliability?
Our technology is proven, scalable, and trusted by businesses across multiple sectors. Contact us to learn how CX Assist can transform your customer communications.
For technical specifications, security documentation, and compliance details