NO QUEUE | NO VOICEMAIL | NO WAITING
Transform Your Care Home Communication with AI-Enhanced Reception Services
Never Miss a Call, Support Families 24/7 with Seamless AI & Human-Powered Communications
Calls Handled
Appointments Booked
Admission Supported
Emergency Escalations
Welcome to Care Assist: Your Care Home’s Always-On Communication Partner
Managing communication in a care home shouldn’t burden your care staff. Family calls, admission inquiries, and urgent matters need dedicated attention while your team focuses on resident wellbeing.
Care Assist revolutionizes care home communication by combining advanced AI voice technology with compassionate human support. Free your care staff to focus on residents while we handle calls, family inquiries, and admission processes professionally, sensitively, and around the clock.
You maintain full control over communications, but your priority should be delivering exceptional resident care, knowing we’ve got your phones covered.
Why Care Assist is the Best
Care Home Communication System?
24/7 Intelligent Call & Family Support Management
Our AI voice agents answer calls day and night, handling family inquiries, admission questions, and routine updates—no hold times, no missed family concerns.
Human Touch for Sensitive Matters
Emotional concerns? Complex care discussions? Our trained live agents step in seamlessly, ensuring every family member feels heard and supported.
Complete Care Home Communication Solution
Transfer calls between units, management offices, mobile devices, or our hybrid team with unlimited extensions.
Your care home stays connected, always.
Compliance & Care-Focused Insights
Every call is logged, transcribed, and analyzed with full CQC compliance. Track family satisfaction, manage admission pipelines, and optimize operations with actionable insights.
Care Assist Offers
Let your care staff focus on residents. Let Care Assist handle the rest.
The best AI phone system for care homes
Intelligent communication for care homes – with uninterrupted family support
CQC-compliant care home phone system
Listen to our AI agent demo
Includes family inquiry handling, admission process support, visiting arrangements, care plan discussions, fee negotiations, and emergency escalation protocols.
How It Works
First, our AI assistant answers to determine if it’s a family member, prospective resident, or professional contact, storing relevant data.
Then we gather context and provide appropriate support.
Handling Family Inquiries
We train our AI on common care home questions, then add your specific information like visiting hours, care policies, activities schedules, and contact procedures.
Admission & Assessment
New inquiries managed, assessment appointments scheduled, and follow-ups coordinated,
always maintaining the personal touch families expect.
Care Home-Wide Integration
We integrate with your care management systems, CRM platforms, and family
communication tools,
all in one platform.
Human Backup for Sensitive Matters
When empathy or complexity demands it, calls transfer seamlessly to our trained care communication specialists.
Family Engagement & Lead Management
Focus on resident care while our systems manage prospective family communications and maintain your admission pipeline.
Customer Reviews
How to Reduce Missed Calls in Care Homes and Improve Family Communication with AI?
Free Up Your Care Staff
Redirect staff energy to resident care instead of managing constant phone interruptions.
Smart Communication
Reduce family anxiety with proactive updates, manage visiting schedules, and support admission processes with precision.
Peak-Time Performance
Handle busy periods effortlessly—no overloaded lines, no families waiting for updates.
Security & Compliance
CQC, GDPR & care sector compliant systems ensure resident and family data stays protected at every step.
SEAMLESS INTEGRATION
Full integration with care management software, family communication platforms, and CQC reporting systems.
Family Engagement Services
Complete family communication and prospective resident nurturing services available via phone, email, and messaging.
Ready to Transform
Your Care Home’s Communication?
See How Care Assist Can Turn Family Calls into Better Care Outcomes.